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Customer Experience Management for Water Utilities: Marketing urban water supply
Customer Experience Management for Water Utilities presents a practical framework for water utilities to become more focussed on their customers. This framework is founded on Service-...
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Wealth Creation without Pollution - Designing for Industry, Ecobusiness Parks and Industrial Estates
The development of eco-industrial parks and associated ‘ecological industry’ concepts offer progressive integrated approaches to resolve pollution problems from effluents and wastes of all kinds...
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Manual on the Human Rights to Safe Drinking Water and Sanitation for Practitioners
Also available in Portuguese (...
Information for all aspects of water, wastewater and related environmental fields
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Featured books
Hazardous Pollutants in Biological Treatment Systems: Fundamentals and a Guide to Experimental Research
Hazardous pollutants are a growing concern in treatment engineering. In the past, biological treatment was mainly used for the removal of bulk organic matter and the nutrients nitrogen and...
Advanced Oxidation Processes for Water Treatment: Fundamentals and Applications
Advanced Oxidation Processes (AOPs) rely on the efficient generation of reactive radical species and are increasingly attractive options for water remediation from a wide variety of organic...
Integrated Water Resources Management in Water-scarce Regions: Water Harvesting, Groundwater Desalination and Water Reuse in Namibia
The book consolidates the transdisciplinary research of the project “CuveWaters: Integrated Water Resources Management in Central Northern Namibia (Cuvelai Basin) in the SADC-Region” funded by the...
Customer Experience Management for Water Utilities: Marketing urban water supply
Customer Experience Management for Water Utilities presents a practical framework for water utilities to become more focussed on their customers. This framework is founded on Service-...
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Forthcoming books
Performance-Based Contracts (PBC) for Improving Utilities Efficiency
Scientific and Technical Report No. 24
Performance-Based Contracts (PBC) for Improving Utilities Efficiency: Experiences and Perspectives is a compendium of...
Clean Water Using Solar and Wind: Outside the Power Grid
The paperback of this book will be available September 2018. The ebook version will be released at the end of 2018.
Solar photo-voltaic (PV) and wind offer to bring both...
Manuel des Droits de l'Homme à l'Eau Potable et à l'Assainissement à l’intention des Praticiens
Manuel des Droits de l'Homme et à l'Eau Potable et à l'Assainissement à l’intention des Praticiens is the French translation of ...
The Roadmap to Low Carbon Urban Water Utilities: An International guide to the WaCCliM approach
The transition to low-carbon urban water utilities is an innovative idea, only embraced by a few forward thinking utilities currently. This roadmap is directed at urban water utility managers in...
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New books
Phosphorus: Polluter and Resource of the Future: Removal and Recovery from Wastewater
Phosphorus has always been both a curse and a blessing. On the one hand, it is essential for all life forms and cannot be replaced by anything. On the other hand, wastewater treatment aims to...
Treatment Wetlands
The ebook edition of this title is freely available as an Open Access text.
Treatment Wetlands is the seventh volume in the Biological Wastewater...
Enhancing Water Use Efficiency in Korea
The report, building on a policy dialogue with a range of stakeholders in Korea, analyses how economic policy instruments under the responsibility of the Korean Ministry of Land, Infrastructure...
Customer Experience Management for Water Utilities: Marketing urban water supply
Customer Experience Management for Water Utilities presents a practical framework for water utilities to become more focussed on their customers. This framework is founded on Service-...
The latest from @IWApublishing
The winner of the new French translation of Robert Bos's Manual on the Human Rights to Safe Drinking Water and Sani… https://t.co/st8tmCrVux —
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