Digitalising Water – Sharing Singapore’s Experience


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Author(s): PUB

Publication Date: 15/11/2020

Pages: 90

Binding: Paperback

ISBN13: 9781789061864

eISBN: 9781789061871

Series: Digital Water

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This book provides an overview of the digital tools available in the market as well as the impact of digitalisation on the water sector by sharing Singapore’s experiences. PUB, Singapore’s National Water Agency, unveiled its SMART PUB Roadmap in 2018 to digitalise Singapore’s entire water system to improve the utility’s operational excellence and meet the nation’s future needs. This book shares PUB’s digitalisation drive, highlights the deliberations behind its decisions, showcases its projects, and underlines the infrastructural, cybersecurity and human elements in digitalisation that other water utilities need to consider in crafting their own path forward.

To guide the digitalisation efforts, PUB has come up with four major goals:

•            to create value for the utility through new capabilities,

•            more efficient operations,

•            a better work environment, and

•            improved customer service.

With these goals, PUB has been able to focus their research and investments, plan their digitalisation journey in greater detail, and consider more deeply how to collect and use data in innovative ways



Chapter 1 - Introduction

Chapter 2 - Why digitalisation?

Chapter 3 - Digitalisation in PUB

Chapter 4 - The digitalisation framework

Chapter 5 - Cybersecurity: The backbone of digitalisation

Chapter 6 - The human element in digitalisation

Chapter 7 - Conclusion

“The IWA Digital Water Book Series will, hopefully, offer your organisation perspectives on the effective execution of digital strategies for water management. It is meant to support you as you become more proactive in the digital domain, help you turn digital threats into opportunities, and allow you to leverage digital to create competitive advantages and to enhance performance.”

Professor Vladan Babovic, National University of Singapore


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