Guiding water utilities to excellence
Available as an ebook
Please purchase via www.iwaponline.comOpens in new window
Also part of Water Intelligence Online Digital Reference Library
Standard ePrice: £99.00
+ VAT
Available as an ebook
Please purchase via www.iwaponline.comOpens in new window
Also part of Water Intelligence Online Digital Reference Library
Standard ePrice: £99.00
+ VAT
Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects worldwide aim to address different needs and objectives, in varying contexts, with outstanding results and impact.
Benchmarking Water Services provides valuable information to everyone interested in benchmarking in the water industry. The text is aimed at utilities considering joining a benchmarking project, experienced practitioners in charge of organizing a benchmarking exercise, consultants, regulators and researchers. The document is presented with a clear practice-oriented approach and can be used as a how-to-benchmark guide presented from different perspectives (participants, organizers, supervising bodies). Readers will gain practical insight on real life benchmarking practices and will benefit from the experiences gained in some of the leading benchmarking projects of the water industry (including the IWA-WSAA benchmarking efforts, the European Benchmarking Co-operation and the several benchmarking projects carried out in Austria and Central Europe).
The manual also presents the new IWA Benchmarking Framework, which aims to harmonize the terms used to describe benchmarking and performance indicators practices in the water industry, guaranteeing a more fluent and efficient communication.
This Manual of Best Practice is edited by the IWA Specialist Group on Benchmarking and Performance Assessment, and co-published by AWWA and IWA Publishing.
A Spanish language version of this book is available as a free eBook. Click here to find out more information.
"The continual trend of conceptual to specifics throughout the book provides for an educational experience each time the book is either casually perused or carefully studied."
"The authors (Cabrera, Haskins and Fritiz) diligently pursue the focus of improvement."
"Benchmarking Water Services is an in depth and practical ‘must have’ guide for any utility currently engaged in or planning to develop a benchmarking process"
Gregory M. Baird (2012) Benchmarking: An International Journal 19:2.
This book is a Spanish translation of Performance Indicators for Water Supply Services: Third Edition.
Esta obra es fruto de la traducción al español del libro de...
The IWA Performance Indicator System for water services is now recognized as a worldwide reference. Since it first appearance in 2000, the system has been widely quoted, adapted and used in a...
The Inter-American Development Bank (IDB), in cooperation with the International Water Association (IWA), has developed a rating system that assesses the performance of water and sanitation...
This free ebook PDF is theSpanish version of Benchmarking Water Services: Guiding water...
Free market mechanisms increasingly influence former monopoly sectors such as water and wastewater services with requirements for more transparency and efficiency. Small and large-scale consumers...
The Manual of Best Practice Performance Indicators for Wastewater Services provides guidelines for the establishment of a management tool for wastewater utilities based on the use...
The IWA Performance Indicator System for water services is now recognized as a worldwide reference. Since it first appearance in 2000, the system has been widely quoted, adapted and used in a...
The IWA Performance Indicator System for water services is now recognized as a worldwide reference. Since it first appearance in 2000, the system has been widely quoted, adapted and used in a...
Health risks from infrastructure failures are not well understood, despite the potential widespread introduction of chemical, microbial, and physical contaminants, as well as...
Hazardous pollutants are a growing concern in treatment engineering. In the past, biological treatment was mainly used for the removal of bulk organic matter and the nutrients nitrogen and...
Achieving true wholesome sustainability requires a change of heart. Hence this book starts in the heart. It asks the timely question of ‘how do we become true water stewards?’ The transformation...
This study, on innovative methods for the capture of metals from stormwater, mainly focused on two major areas of investigation: media filters and swales.
Twelve media were chosen for...