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The Manual of Best Practice Performance Indicators for Wastewater Services provides guidelines for the establishment of a management tool for wastewater utilities based on the use of performance indicators.
The publication comprises the text and a CD-ROM with the SIGMA Lite WW software, developed by Instituto Tecnologico del Agua (ITA), Valencia Polytechnic University, Spain.
The focus is on those performance indicators considered to be the most relevant for the majority of wastewater utilities, to be used routinely at management level and potentially for metric benchmarking practices.
A set of three comprehensive appendices includes a glossary of technical terms, specifications of each parameter required to assess the performance indicators and an introduction to the software with tips for use and an example of application.
This product will be an invaluable reference source for all those concerned with managing the performance of wastewater services including customer groups, utility managers and policy-makers, regulators and other stakeholders.
Contents
Performance Indicators for Water Supply Services: Third Edition
The IWA Performance Indicator System for water services is now recognized as a worldwide reference. Since it first appearance in 2000, the system has been widely quoted, adapted and used in a...
Performance Indicators for Water Supply Services - Second Edition
The IWA Performance Indicator System for water services is now recognized as a worldwide reference. Since it first appearance in 2000, the system has been widely quoted, adapted and used in a...
Process Benchmarking in the Water Industry
Free market mechanisms increasingly influence former monopoly sectors such as water and wastewater services with requirements for more transparency and efficiency. Small and large-scale consumers...
Benchmarking Water Services
Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and...
Preparing Urban Water Use Efficiency Plans
Many communities are facing water scarcity in developing and developed countries alike. There are numerous publications and on-going research studies documenting the changes in our climate and...
A Practitioner's Guide to Economic Decision Making in Asset Management: Background and Guidance
For many water service providers (WSPs), meeting the financial demands of maintaining, extending and upgrading infrastructure systems is increasingly challenging. Furthermore,...
Nutrient Farming and Traditional Removal
The purpose of this study was to assess the economic feasibility of using large-scale, restored wetlands to assist publicly owned treatment works (POTWs) in meeting the U.S. Environmental...
Chemical Oxidation Applications for Industrial Wastewaters
This book covers the most recent scientific and technological developments (state-of-the-art) in the field of chemical oxidation processes applicable for the efficient treatment of biologically-...