Customer Experience Management for Water Utilities presents a practical framework for water utilities to become more focussed on their customers. This framework is founded on Service-...

This is the Portuguese translation of Manual on the Human...

This volume contains studies of one particular category of risky situations, namely, those involving highly negative consequences with low probabilities. Situations of this type involve both...

The book provides a scientific approach into appraising Intermittent Water Supply (IWS) on a global scale through the analysis of available information and data based on a structured methodology...

Finnish Water Services: Experiences in Global Perspective, the latest book by UNESCO Chair holder Tapio S. Katko, challenges the reader to assess critical sector issues:

Can 24/7...

This fourth edition of Organic Waste Recycling is fully updated with new material to create a comprehensive and accessible textbook:

  • New chapter on constructed wetlands for...

As we embark into the 21st century, we need to address new challenges ranging from population growth, climate change, and depletion of natural resources to providing better health care, food...

From the beginning of 21st century, there has been an awareness of risk in the environment along with a growing concern for the continuing potential damage caused by hazards. In order to ensure...

Disasters present a broad range of human, social, financial, economic and environmental impacts, with potentially long-lasting, multi-generational effects. The financial management of these...

Over the years urban water systems developed rapidly and unsystematically and today their implementation requires more control. They need to meet the demands of citizens for the 21st century in a...

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