Blue-Green Systems Launches in Palermo, Italy
Co-Editor in Chief, Ana Deletic, announced the launch of our new Open Access journal to over 300 delegates at the opening ceremony of the 11th International Conference on Urban Drainage Modelling in Palermo, Sicily.
Blue-Green Systems Launches at IWA World Water Congress in Tokyo, Japan
We are thrilled to have celebrated the launch of our latest Open Access journal, Blue-Green Systems at the IWA World Water Congress in Tokyo, Japan this Wednesday, 19 September, 2018.
Call for contributors: new book on Adaptive Water Management
Editors of the forthcoming book, Adaptive Water Management: Resilience in Practice, are seeking contributors. The book will focus on Adaptive Water Management (AWM) in a range of contexts, focusing on experiences of practitioners and decision-makers.
H2Open Journal welcomes new Editor in Chief
H2Open Journal, IWA Publishing's fully Open Access journal is pleased to welcome Ashok Chapagain to its team of Editors-in-Chief.
The Service-Recovery Paradox: Why Complaints are Good for an Organisation
The final part in this author blog series presents the service-recovery paradox and addresses how water utilities companies can use customer complaints to their advantage.
Internal Marketing: The Engineering-Marketing Interface
In the part four of five in our author blog series, Dr Peter Prevos indicates a tension between technicians and marketers in water utilities and the importance of "internal marketing" in addressing this, ultimately improving service quality.
Crafting Value Propositions for Water Utilities
In the third of a 5-part author blog series, Dr Peter Prevos explains how water is not only biologically crucial but a significant factor in our private and social behaviour.
The Water Utility Marketing Mix: Looking beyond Purity, Pressure, Pumps and Pipes
In the second of a 5-part author blog series, Dr Peter Prevos discusses his research into the water utility "marketing mix" and how this provides valuable insight into service quality.
Introducing Water Utility Marketing: Using Social Science to Create Customer Value
In the first of a 5-part author blog series, Dr Peter Prevos introduces important elements of assessing the success of water utilities from a qualitative, customer-focused approach.
VIDEO: Customer Experience Management for Water Utilities
In advance of a 5-part author blog series on marketing water utilities, we share a video introduction to the crucial concepts in considering urban water supply from a marketing perspective.