World Water Day 2018 author series: Mooyoung Han
This year the UN's World Water Day (22 March) focuses on the concept of ‘Nature for Water’. We asked some of our key authors about the importance of this theme and of World Water Day and what they hope this event will achieve.
H2Open Journal welcomes new Editor in Chief
H2Open Journal, IWA Publishing's fully Open Access journal is pleased to welcome Ashok Chapagain to its team of Editors-in-Chief.
IWA Publishing textbooks on Perlego ebook library
IWA Publishing ebooks are now available on Perlego, an innovative online ebook library which hosts over 220,000 titles on its platform.
The Service-Recovery Paradox: Why Complaints are Good for an Organisation
The final part in this author blog series presents the service-recovery paradox and addresses how water utilities companies can use customer complaints to their advantage.
Hydrology Research now supports CRedIT
IWA Publishing is pleased to announce that Hydrology Research now supports CRedIT.
Internal Marketing: The Engineering-Marketing Interface
In the part four of five in our author blog series, Dr Peter Prevos indicates a tension between technicians and marketers in water utilities and the importance of "internal marketing" in addressing this, ultimately improving service quality.
Top 5 Open Access Articles, January
Discover our top 5 most viewed and downloaded Open Access articles from January 2018 -
New partnership with Peerwith: author services in a secure marketplace environment
A new partnership with Peerwith allows for IWA Publishing to offer their authors an extensive range of author services via a transparent peer-to-peer marketplace model.
Crafting Value Propositions for Water Utilities
In the third of a 5-part author blog series, Dr Peter Prevos explains how water is not only biologically crucial but a significant factor in our private and social behaviour.
The Water Utility Marketing Mix: Looking beyond Purity, Pressure, Pumps and Pipes
In the second of a 5-part author blog series, Dr Peter Prevos discusses his research into the water utility "marketing mix" and how this provides valuable insight into service quality.