Internal Marketing: The Engineering-Marketing Interface Internal Marketing: The Engineering-Marketing Interface

In the part four of five in our author blog series, Dr Peter Prevos indicates a tension between technicians and marketers in water utilities and the importance of "internal marketing" in addressing this, ultimately improving service quality. 

Crafting Value Propositions for Water Utilities Crafting Value Propositions for Water Utilities

In the third of a 5-part author blog seriesDr Peter Prevos explains how water is not only biologically crucial but a significant factor in our private and social behaviour.

The Water Utility Marketing Mix: Looking beyond Purity, Pressure, Pumps and Pipes The Water Utility Marketing Mix: Looking beyond Purity, Pressure, Pumps and Pipes

In the second of a 5-part author blog series, Dr Peter Prevos discusses his research into the water utility "marketing mix" and how this provides valuable insight into service quality.

Introducing Water Utility Marketing: Using Social Science to Create Customer Value Introducing Water Utility Marketing: Using Social Science to Create Customer Value

In the first of a 5-part author blog series, Dr Peter Prevos introduces important elements of assessing the success of water utilities from a qualitative, customer-focused approach.

VIDEO: Customer Experience Management for Water Utilities VIDEO: Customer Experience Management for Water Utilities

In advance of a 5-part author blog series on marketing water utilities, we share a video introduction to the crucial concepts in considering urban water supply from a marketing perspective.

IWA Development Congress - Open Access Waiver Competition IWA Development Congress - Open Access Waiver Competition

In honor of this year's IWA Development Congress in Buenos Aires, we gave delegates the chance to win a 100% fee waiver to publish their paper Open Access in any one of our 12 IWA Journals.

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Translating Human Rights criteria into operational terms Translating Human Rights criteria into operational terms

Translating the Human Rights criteria into action is a challenge for water and sanitation professionals, particularly for regulators. Mohamed Tawfik and the IWA Communications department for Water Policy and Regulation have procvided a helpful outline and infographics to illustrate some of the key criteria & principles in relation to drinking water supply and sanitation services.

Leading Edge Technologies 2017 series: Ivan Kozyatnyk

To celebrate the Leading Edge Conference on Water and Wastewater Technologies (LET 2017), we spoke to key authors and editors about the event and exciting technological developments in the field.

Leading Edge Technologies 2017 series: Peng Wang

To celebrate the Leading Edge Conference on Water and Wastewater Technologies (LET 2017), we spoke to key authors and editors about the event and exciting technological developments in the field.

Author interview: Michiel Tukker

Michiel Tukker, co-author of the recently published Hydraulic Design and Management of Wastewater Transport Systems, offers insight into his new book, his research and a new project in partnership with Delft University.

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