Introducing Water Utility Marketing: Using Social Science to Create Customer Value Introducing Water Utility Marketing: Using Social Science to Create Customer Value

In the first of a 5-part author blog series, Dr Peter Prevos introduces important elements of assessing the success of water utilities from a qualitative, customer-focused approach.

VIDEO: Customer Experience Management for Water Utilities VIDEO: Customer Experience Management for Water Utilities

In advance of a 5-part author blog series on marketing water utilities, we share a video introduction to the crucial concepts in considering urban water supply from a marketing perspective.

IWA Development Congress - Open Access Waiver Competition IWA Development Congress - Open Access Waiver Competition

In honor of this year's IWA Development Congress in Buenos Aires, we gave delegates the chance to win a 100% fee waiver to publish their paper Open Access in any one of our 12 IWA Journals.

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Translating Human Rights criteria into operational terms Translating Human Rights criteria into operational terms

Translating the Human Rights criteria into action is a challenge for water and sanitation professionals, particularly for regulators. Mohamed Tawfik and the IWA Communications department for Water Policy and Regulation have procvided a helpful outline and infographics to illustrate some of the key criteria & principles in relation to drinking water supply and sanitation services.

Leading Edge Technologies 2017 series: Ivan Kozyatnyk

To celebrate the Leading Edge Conference on Water and Wastewater Technologies (LET 2017), we spoke to key authors and editors about the event and exciting technological developments in the field.

Leading Edge Technologies 2017 series: Peng Wang

To celebrate the Leading Edge Conference on Water and Wastewater Technologies (LET 2017), we spoke to key authors and editors about the event and exciting technological developments in the field.

Author interview: Michiel Tukker

Michiel Tukker, co-author of the recently published Hydraulic Design and Management of Wastewater Transport Systems, offers insight into his new book, his research and a new project in partnership with Delft University.

The Impact of Privatisation on the Sustainability of Water Resources

This research investigates potential contributions by the privatization of water production to sustainability of water supply. The main objective is to examine the perceptions of stakeholders concerning privatization as a water governance model and its contribution to water sustainability.

This research provides a robust reference for future planning in the water sector, hinting at the importance of considering public-private partnerships at the federal level as an appropriate model for water sustainability.

Integrated Water Resources Management: Basic Concepts

IWRM is based on the three principles: social equity, economic efficiency and environmental sustainability. Considering these principles means answering the following questions:
- How will my decision/ action affect access for other users to water or the benefits from its use?
- Will my decision/ action result in the ‘most efficient use of the available financial & water resources?
- How will my decision/ action affect the functioning of natural systems?

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