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Customer Experience Management for Water Utilities: Marketing urban water supply
Customer Experience Management for Water Utilities presents a practical framework for water utilities to become more focussed on their customers. This framework is founded on Service-...
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Wealth Creation without Pollution - Designing for Industry, Ecobusiness Parks and Industrial Estates
The development of eco-industrial parks and associated ‘ecological industry’ concepts offer progressive integrated approaches to resolve pollution problems from effluents and wastes of all kinds...
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Manual on the Human Rights to Safe Drinking Water and Sanitation for Practitioners
Now available in Portuguese: ...
Information for all aspects of water, wastewater and related environmental fields
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Featured books
Hydrological Design of Multipurpose Micro-catchment Rainwater Management
Rainwater as a resource has been underrated due to scientific misunderstandings about its quality, the lack of hydrologic design tools for small catchments, such as roofs, the preference for large...
Phosphorus: Polluter and Resource of the Future: Removal and Recovery from Wastewater
Phosphorus has always been both a curse and a blessing. On the one hand, it is essential for all life forms and cannot be replaced by anything. On the other hand, wastewater treatment aims to...
Coagulation and Flocculation in Water and Wastewater Treatment – Third Edition
Coagulation and Flocculation in Water and Wastewater Treatment provides a comprehensive account of coagulation and flocculation techniques and technologies in a single volume covering theoretical...
Experimental Methods in Wastewater Treatment
Over the past twenty years, the knowledge and understanding of wastewater treatment has advanced extensively and moved away from empirically based approaches to a fundamentally-based first...
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Forthcoming books
Generalised Physicochemical Model No. 1 (PCM1) for Water and Wastewater Treatment
This book describes theory and approach for a comprehensive and applied physicochemical model for wastewater treatment. These are reactions which occur without a biological mediator, and are...
Resilient Water Services and Systems: The Foundation of Well-being
The book provides an overarching framework on water and sanitation services and how they are coping with resilience, aging infrastructure and climate change. The editors present conceptual...
Taste and Odour in Source and Drinking Water: Causes, Controls, and Consequences
This book provides an updated evaluation of the characterization and management of taste and odour (T&O) in source and drinking waters. Authored by international experts from the IWA...
Anaerobic Sewage Treatment Systems: process and reactor design
Anaerobic Sewage Treatment Systems: process and reactor design provides information on process design and reactor design of anaerobic sewage treatment systems consisting of UASB...
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New books
Groundwater Allocation: Managing Growing Pressures on Quantity and Quality
Groundwater allocation determines who is able to use groundwater resources, how, when and where. It directly affects the value (economic, ecological, socio-cultural) that individuals and society...
Activated Sludge Separation Problems: Theory, Control Measures, Practical Experiences – Second Edition
Activated Sludge Separation Problems: Theory, Control Measures, Practical Experiences, Second Edition, describes the most common activated sludge separation problems and explains...
Enhancing Water Use Efficiency in Korea
The report, building on a policy dialogue with a range of stakeholders in Korea, analyses how economic policy instruments under the responsibility of the Korean Ministry of Land, Infrastructure...
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