The Service-Recovery Paradox: Why Complaints are Good for an Organisation
The final part in this author blog series presents the service-recovery paradox and addresses how water utilities companies can use customer complaints to their advantage.
Hydrology Research now supports CRedIT
IWA Publishing is pleased to announce that Hydrology Research now supports CRedIT.
Internal Marketing: The Engineering-Marketing Interface
In the part four of five in our author blog series, Dr Peter Prevos indicates a tension between technicians and marketers in water utilities and the importance of "internal marketing" in addressing this, ultimately improving service quality.
Top 5 Open Access Articles, January
Discover our top 5 most viewed and downloaded Open Access articles from January 2018 -
New partnership with Peerwith: author services in a secure marketplace environment
A new partnership with Peerwith allows for IWA Publishing to offer their authors an extensive range of author services via a transparent peer-to-peer marketplace model.