Introducing Water Utility Marketing: Using Social Science to Create Customer Value
In the first of a 5-part author blog series, Dr Peter Prevos introduces important elements of assessing the success of water utilities from a qualitative, customer-focused approach.
VIDEO: Customer Experience Management for Water Utilities
In advance of a 5-part author blog series on marketing water utilities, we share a video introduction to the crucial concepts in considering urban water supply from a marketing perspective.
IWA Development Congress - Open Access Waiver Competition
In honor of this year's IWA Development Congress in Buenos Aires, we gave delegates the chance to win a 100% fee waiver to publish their paper Open Access in any one of our 12 IWA Journals.
Wealth Creation without Pollution: free foreword from Sir Vince Cable
Sir Vince Cable (MP) underlines the important themes in this new book from both a commercial and an environmental perspective.
Author insight: Ontario municipalities on a path towards a higher standard for the management of wastewater and stormwater systems
Edgar Tovilla, co-author of a new Open Access Paper, summarises the article and how it supports efforts for higher standards across drinking water, wastewater and stormwater systems.
Translating Human Rights criteria into operational terms
Translating the Human Rights criteria into action is a challenge for water and sanitation professionals, particularly for regulators. Mohamed Tawfik and the IWA Communications department for Water Policy and Regulation have procvided a helpful outline and infographics to illustrate some of the key criteria & principles in relation to drinking water supply and sanitation services.
Key Hurricane & Flooding-Related Papers Now Open Access
In the wake of Hurricane Irma, we’ve selected key papers from across our publishing portfolio to make Open Access for the remainder of the 2017 Atlantic hurricane season.
What needs to change to achieve access to sanitation for all by 2030?
Andrés Hueso, Senior Policy Analyst for Sanitation at WaterAid, discusses the opportunities and challenges involved in global prioritisation of sanitation and water for all.
Would the poor slum dweller contribute financially for water supply and why?
Following the publication of research from 23 slums of Kolkata, India, author Indranil De considers the willingness of different ethnic groups to pay for better water supply and the factors that affect this.
Experiences of Budapest Waterworks with state, municipal ownership structures and with the involvement of private funding
This journal author post covers some key points of a case study of Budapest Waterworks during changes of ownership and funding, considering the pros and cons of private funding and of Public Private Partnership projects in the water sector.